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Customer Service & Communication

Customer Service & Communication

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  • Customer Service Excellence-114

    Customer Service Excellence-114

    Open Skills Academy

    Estimated Time: 2 Days

    Difficulty: Beginner

    Number of lessons: 7

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Courses

  • Customer Service Excellence-114
  • Workplace Ethics & Professional Conduct-111
  • Ai Fundamentals For Work-512
  • Project Management Fundamentals-601
  • The Empowered Leader: A Modern Woman’s Guide to Influence and Impact-462
  • Workplace Readiness-113
  • How to Build Community in the Workplace-127
  • Emotional Intelligence – 107
  • Stress Management-101

Leadership & Management

  • Leadership Essentials
  • First-Time Supervisor Training
  • Managing Teams Effectively
  • Performance Management Basics
  • Delegation & Accountability
  • Change Management Basics
  • Coaching & Mentoring Skills
  • Project Management

Youth, Entrepreneurship & Employability

  • CV Writing & Interview Skills
  • Career Planning & Development
  • Workplace Readiness
  • Professional Etiquette
  • Personal Branding
  • Networking Skills

Digital & Technology Skills

  • Digital Literacy for the Workplace
  • Introduction to Chatgpt
  • Cybersecurity Awareness
  • Email & Online Etiquette
  • Using Microsoft Office for Work
  • Introduction to Data Literacy
  • Using AI Tools at Work (ChatGPT, Copilot, etc.)
  • Cloud Basics for Non-Technical Staff
  • Social Media for Business Awareness

Customer Service & Communication

  • Customer Service Excellence
  • Effective Communication Skills
  • Handling Difficult Customers
  • Professional Telephone & Email Skills
  • Complaint Handling Basics
  • Service Quality Awareness

Workplace & Corporate Skills

  • Workplace Ethics & Professional Conduct
  • Sexual Harassment Awareness
  • Diversity, Equity & Inclusion (DEI) Awareness
  • Conflict Resolution in the Workplace
  • Effective Communication at Work
  • Time Management & Productivity
  • Emotional Intelligence at Work
  • Stress Management & Burnout Prevention
  • Remote & Hybrid Work Best Practice

Personal Development

  • Personal Growth & Goal Setting
  • Building Self-Confidence
  • Growth Mindset for Success
  • Emotional Intelligence
  • Stress Management & Resilience
  • Managing Change & Uncertainty
  • Self-Discipline & Motivation

Health & Wellness

  • Mental Health Awareness
  • Stress Management & Coping Skills
  • Building Emotional Resilience
  • Managing Anxiety at Work
  • Preventing Burnout
  • Mindfulness for Everyday Life
  • Work-Life Balance & Wellbeing

Compliance & Ethics Awareness

  • Anti-Corruption Awareness
  • Ethics & Integrity at Work
  • Data Protection & Privacy Awareness
  • Whistleblowing Awareness
  • Regulatory Compliance Awareness

Finance & Financial Literacy

  • Personal Financial Literacy
  • Budgeting & Money Management
  • Financial Goal Setting
  • Understanding Credit & Debt
  • Basic Business Finance Awareness

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