Workplace conflict is an inevitable reality of professional life. Whether it arises from differences in opinion, competing priorities, communication breakdowns, or personality clashes, unresolved conflict can damage team cohesion, reduce productivity, erode morale, and increase employee turnover.

This two-day interactive training programme, Conflict Resolution in the Workplace, is designed to equip participants with the knowledge, skills, and practical tools needed to recognise, manage, and resolve conflict effectively — at both an individual and organisational level.

Through a blend of theory, group discussions, role-plays, case studies, and self-reflection exercises, participants will explore the root causes of workplace conflict, understand how different people respond to conflict, and develop a personal toolkit for constructive resolution.

The course draws on established conflict resolution frameworks including Thomas-Kilmann’s Conflict Mode Instrument, interest-based negotiation principles, and restorative communication techniques to provide a well-rounded and immediately applicable learning experience.

This course is suitable for anyone who works within a team or organisational setting. It is specifically designed for:

• Team Leaders and Supervisors — who must manage interpersonal disputes and create a harmonious team culture
• HR Professionals and People Managers — responsible for handling formal and informal conflict resolution processes
• Middle and Senior Managers — who must model constructive conflict behaviour and support their teams
• Customer-Facing Staff — who regularly navigate difficult conversations with clients or colleagues
• New Employees — who want to understand workplace dynamics and build early professional relationships effectively
• Any Employee — who wants to improve their communication skills and manage conflict with confidence

*No prior training in conflict resolution is required. The course is designed to be accessible and practical for participants at all levels of experience.

By the end of this course, participants will be able to:

1. Define workplace conflict and explain its common causes and contributing factors
2. Identify the early warning signs of conflict before it escalates
3. Understand different conflict styles and recognise their own default response to conflict
4. Apply active listening and empathic communication to de-escalate tension
5. Use a structured conflict resolution model to work through disputes constructively
6. Facilitate difficult conversations with confidence and professionalism
7. Distinguish between mediation, negotiation, and formal grievance processes
8. Develop strategies to build a psychologically safe and conflict-resilient team culture
9. Create a personal action plan for applying conflict resolution skills in the workplace

• Total Duration: 2 Day (Self Paced)
• Day 1 – Understanding Conflict — Foundations & Self-Awareness
• Day 2 – Resolving Conflict — Skills, Strategies & Culture

The course concludes with a comprehensive 15-question multiple-choice exam covering all material.